Our Policies

1. Safeguarding & Child Protection

• All tutors are fully vetted before joining.

• Background checks and identity verification are mandatory.

• Lessons take place in a secure online classroom with monitored activity.

• We promote respectful, safe communication at all times.

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2. Tutor Quality Policy

• Tutors must hold verified subject‑specific qualifications.

• Teaching ability is assessed through a live demonstration lesson.

• Tutors receive training in online teaching tools and methods.

• Performance is reviewed regularly through feedback and student progress.

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3. Attendance & Punctuality

• Students are expected to attend lessons on time.

• If a student cannot attend, parents should notify us in advance.

• Missed lessons are not refunded, but teachers may provide catch‑up materials when possible.

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4. Homework & Assessments

• Students receive regular homework, quizzes, and practice tasks.

• Tutors provide feedback to help students improve.

• Parents can request progress updates at any time.

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5. Behaviour & Conduct

We expect respectful behaviour from all students and tutors.

• No disruptive behaviour during lessons.

• No inappropriate language or communication.

• Repeated misconduct may result in removal from the programme.

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6. Fees & Payments

• Tuition costs £90–£110 per month per student, up to 80% cheaper than high‑street tuition.

• Fees are paid monthly in advance.

• No long‑term contracts — parents can cancel with notice.

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7. Privacy & Data Protection

• Student information is kept secure and confidential.

• Login details must not be shared with anyone else.

• We comply with data protection standards to keep families safe online.

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8. Online Safety

• All lessons take place on a secure platform.

• Cameras are optional for students.

• Tutors follow strict online safety guidelines.

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9. Cancellation Policy

• Parents may cancel at any time with prior notice.

• Refunds are not issued for partial months or missed lessons.

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10. Complaints & Feedback

We welcome feedback to help us improve.

• Parents can contact us directly with concerns.

• All complaints are handled promptly and professionally.